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Customer Support

How Can We Help?

Find answers to common questions below, or contact us directly at (305) 850-6693 or [email protected].

Frequently Asked Questions

Shipping & Delivery

All orders ship with FREE shipping via FedEx, UPS, USPS, or freight carrier depending on the size of your order. Most products ship within 3–5 business days. Once your order ships, you’ll receive a tracking number by email.

How Do I Track My Order?

Visit our Track Your Order page to check the status of your shipment. You’ll need your order number and the email address you used at checkout.

Returns & Refunds

We accept returns within 14 days of delivery. Items must be unused and in original packaging. A 15% restocking fee applies. To start a return, email [email protected] with your order number and reason for return. We’ll send you an RMA number and return instructions.

Order Changes & Cancellations

Need to change or cancel an order? Contact us as soon as possible at (305) 850-6693 or [email protected]. If your order hasn’t shipped yet, we can usually make changes. Once an order has shipped, it falls under our return policy.

Warranty Claims

Most products sold on Cedars HVAC carry a manufacturer’s warranty. Warranty terms vary by product and brand. Check your product page or documentation for details. To file a warranty claim, contact the manufacturer directly or email us at [email protected] and we’ll help connect you with the right team.

Bulk & Contractor Orders

Are you an HVAC technician or contractor looking for volume pricing? We offer special rates for bulk orders. Contact us at [email protected] or call (305) 850-6693 to discuss your needs.

Still Need Help?

Our support team is available Monday–Friday, 9:00 AM – 6:00 PM ET.

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