Shipping Policy — CedarsHVAC.com
CedarsHVAC.com is a registered DBA of Benavente Ventures LLC. This Shipping Policy explains how, when, and where we ship orders placed on cedarshvac.com.
1. Where We Ship
We ship to all 50 U.S. states, including Alaska and Hawaii (additional fees may apply).
We currently do not ship internationally or to U.S. territories outside the 50 states. If international shipping is needed, contact [email protected] for a custom quote.
We do not ship to P.O. Boxes for large or freight items. Small parts may ship to P.O. Boxes via USPS.
2. Shipping Costs
Free standard shipping on all orders — no minimum order value, to all 50 U.S. states.
There is no order minimum. Every standard order ships free, whether it is a single capacitor or a full parts list. Shipments to Alaska and Hawaii may incur an additional carrier surcharge, which is shown at checkout before you pay.
Large freight items (full HVAC systems, condensers, air handlers, etc.) ship via LTL freight carrier — freight costs are calculated at checkout and may include curbside delivery only.
3. Processing Time
Processing time is the time between your payment clearing and the order leaving a warehouse. It depends on how the item is sourced. Every order falls into one of three tracks:
| Order type | Processing time |
|---|---|
| Stocked parts, tools and accessories | 1–2 business days |
| Distributor-sourced parts (shipped from the manufacturer or a supply partner) | 5–7 business days |
| Equipment and complete systems moving by LTL freight | 10–15 business days |
Orders placed after 1:00 PM ET, on weekends, or on U.S. holidays begin processing the next business day.
You are not left waiting without news. If an order has not shipped, we email a status update on day 7 and again on day 14 with either a firm ship date or the option to cancel for a full refund. If an order still has not shipped by day 21, we refund it in full automatically unless you ask us to hold it open. Tracking is emailed the moment it is generated and is attached to your payment record.
4. Delivery Timeframes
Once shipped, estimated transit times are:
| Service | Continental U.S. |
|---|---|
| Standard ground (small parts) | 3–7 business days |
| Expedited (when available) | 2–3 business days |
| LTL freight (large equipment) | 5–10 business days |
| Alaska / Hawaii | 7–14 business days |
These are carrier estimates, not guarantees. Weather, carrier delays, and remote delivery addresses may extend transit time.
5. Carriers We Use
We ship via:
- UPS (ground and expedited)
- FedEx (ground and freight)
- USPS (small parts only)
- LTL freight carriers (R+L Carriers, Estes, XPO, and others) for large equipment
You’ll receive a tracking number by email as soon as your order ships.
6. Freight Delivery (Large Equipment)
Orders containing condensers, air handlers, complete systems, or other oversized items ship via LTL freight. Important notes:
- Curbside delivery only unless you arrange and pay for inside or liftgate service in advance
- Liftgate service (recommended for residential deliveries) is available for an additional fee — request at checkout or by email before shipment
- Delivery appointment — the freight carrier will call you 24–48 hours before delivery to schedule a 4-hour window
- Inspect before signing. You must inspect the shipment for damage at the time of delivery. If you see damage to the packaging or product, note it on the delivery receipt before signing and refuse the shipment or accept it with damage noted. Concealed damage must be reported within 48 hours of delivery (see Refund Policy).
- An adult (18+) must be present to sign for freight deliveries
7. Tracking Your Order
You’ll receive an email with tracking information when your order ships. You can also:
- Log in to your account at cedarshvac.com to view order status
- Contact [email protected] for tracking help
- Call (305) 850-6693 (Mon–Fri 9 AM – 6 PM ET)
8. Lost, Stolen, or Damaged Shipments
Damaged in transit: Note damage on the delivery receipt at the time of delivery and contact us within 48 hours at [email protected] with photos. We’ll file a carrier claim and arrange replacement or refund.
Lost in transit: If tracking shows no movement for 7+ business days, contact us and we’ll open a carrier trace. Most lost-package claims are resolved within 10 business days.
Marked delivered but not received: Contact us within 7 days. We’ll work with the carrier to investigate. Porch theft is generally not covered by carriers, but we’ll do our best to help.
9. Shipping Address Changes
We can change a shipping address before the order ships — contact us immediately at [email protected] or (305) 850-6693.
Once an order has shipped, address changes are at the carrier’s discretion and may incur a re-route fee charged by the carrier.
10. Order Cancellation
Orders can be cancelled before they ship with no fee. Contact us right away. Once an order has shipped, cancellation is not possible — the order must go through our standard return process (see Refund Policy).
11. Backorders
If an item is on backorder, you’ll be notified by email with an estimated ship date. You can choose to wait, swap for an in-stock item, or cancel for a full refund.
12. Returns and Refunds
For information about returning items, please see our Refund Policy.
13. Contact Us
Questions about shipping?
CedarsHVAC.com (a DBA of Benavente Ventures LLC)
10737 SW 104th St #1
Miami, FL 33176
Email: [email protected]
Phone: (305) 850-6693
Hours: Monday–Friday, 9:00 AM – 6:00 PM ET