Why Choose Cedars HVAC — FAQ Answers

CedarsHVAC.com is a privately owned business led by Mike Arden, Managing Partner. We were founded in 2015 and currently employ a 7-person team based out of Florida. We are not a marketplace reseller and we are not owned by a national distributor — every order is fulfilled directly by our staff.

CedarsHVAC.com was founded in 2015. We have been selling HVAC parts and equipment online for over a decade, with a focus on free fast shipping and direct customer support from real technicians.

Our headquarters and warehouse are in Florida, at 10737 SW 104th St #1, Miami, FL 33176. We ship to all 50 U.S. states from our Miami fulfillment center. Phone: (305) 850-6693. Email: [email protected].

Yes. CedarsHVAC.com is BBB Accredited with a verified profile (you can confirm directly at BBB.org). Our reviews are also publicly visible on Trustpilot. We accept Visa, Mastercard, AmEx, Discover, PayPal and Afterpay through PCI-compliant payment processors.

Yes, every single order ships free. There is no minimum purchase requirement and no membership tier. Free shipping applies to all 50 U.S. states, including freight orders for full HVAC systems, condensers, and air handlers.

Most in-stock parts ship the same business day if ordered before 2:00 PM Eastern. Standard delivery takes 1 to 3 business days for parts and small components, and 3 to 7 business days for freight items like complete systems.

We ship via FedEx, UPS, and USPS for parts and small components, and via freight carriers (R+L, XPO, Estes) for full systems and palletized orders. Tracking links are emailed automatically as soon as your order ships.

You have 14 days from delivery to request a return. There is no restocking fee. Items must be in unused, original condition with all packaging intact. The customer is responsible for return shipping costs. Refunds are issued back to the original payment method within 3 to 5 business days of receipt.

Yes. All new HVAC parts and equipment come with the full manufacturer warranty. Coverage varies by brand and product type — typically 1 year for electrical components, 5 to 10 years for compressors, and 10 years on parts for major brands like Carrier, Goodman, Trane, Pioneer, and Comfort Star. The original warranty card and serial number are included with the unit.

We stock OEM parts and complete systems from Carrier, Trane, Goodman, Pioneer, Comfort Star, Tecumseh, Mitsubishi, Daikin, Rheem, Lennox, Bryant, York, Honeywell, Emerson, Copeland, ClimateMaster, and Grundfos, plus a full selection of compatible aftermarket parts for older systems.

Every part and system we sell is brand-new, sealed in its original manufacturer packaging. We do not sell used, reconditioned, or “open-box” inventory. Each item carries the full factory warranty.

Yes. The aftermarket capacitors, contactors, motors, and control boards we carry are spec-matched to OEM equivalents. Our team verifies cross-compatibility before listing any aftermarket SKU. If you are unsure whether a part fits your unit, send us the model number at [email protected] and we will confirm before you order.

Yes. Licensed HVAC contractors qualify for our wholesale program with approximately 10% off retail on most SKUs. The minimum order is $1,000 per purchase. Apply with your state HVAC license number through our contractor pricing page and approval typically takes one business day.

Yes. For orders over $2,500 or multi-unit installs, contact us directly at (305) 850-6693 or [email protected] for a custom quote. We typically respond within 4 business hours during weekdays.

Three things consistently set us apart:

1. Free shipping with no minimum. Most competitors require a $99 to $249 order to unlock free shipping. We ship every order free, including a single $20 capacitor.

2. 14-day no-restocking-fee returns. ACWholesalers and HVACDirect both charge 15-25% restocking fees on returns. We charge zero — only return shipping is on the customer.

3. Direct phone support from technicians. When you call (305) 850-6693, you reach a real person on our 7-person team — not a call center. We help you confirm part fitment before you buy, which prevents returns.

For most parts and systems, yes — typically 15 to 35 percent less than MSRP. We negotiate volume pricing directly with manufacturers and pass the savings through. Combined with free shipping, the total landed cost is almost always lower than ordering through Carrier.com, Goodman.com, or a local supply house.

Phone: (305) 850-6693 — Monday through Friday, 9 AM to 6 PM Eastern.
Email: [email protected] — replies within 4 business hours.
Live Chat: Bottom-right corner of this site, weekdays during business hours.
Address: 10737 SW 104th St #1, Miami, FL 33176.

Visa, Mastercard, American Express, Discover, PayPal, (3 to 36 month plans on orders $300+), and Afterpay (4 interest-free payments). All payments are processed through PCI-compliant gateways with full encryption.